TRACK MY ORDER
Order Confirmation:
After placing your order, you will receive a confirmation email with the details of your order. Please check that all information is correct. If you do not receive this email, please check your spam folder or contact us.
Shipping Notification:
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package in real time. This tracking number will allow you to know the status of your delivery at any time.
Online Tracking:
You can track your order by clicking the link provided in the shipping email or by entering your tracking number.
Frequently Asked Questions
I didn't receive a tracking number. What should I do?
If you have not received a tracking number within 48 hours of confirming your order, please check your spam folder. If you still cannot find the tracking number, please contact our customer service with your order number.
My tracking number is not working. What should I do?
Sometimes there may be a delay before the tracking information is updated on the carrier's website. If your tracking number is not working after 24 hours, please try again later. If the problem persists, contact us for assistance at boutique@fcversailles.com .
My order is late. What can I do?
If your order has not been delivered within the estimated time frame, please check your tracking information to see if any updates are available. Delays can sometimes be due to exceptional circumstances or periods of high demand. If you have any concerns, please do not hesitate to contact us.
Need Help?
If you have additional questions or need assistance tracking your order, our customer service team is here to help.